Fresh benchmark data on how customer leaders are actually using, funding and measuring AI, and why NRR hasn't moved. ChurnZero's seventh annual Customer Revenue Leadership Study surveyed customer leaders, 70% of them director or above, on how they are using AI. The headline: 97% now use it, AI deniers are gone, and AI is a well-protected budget line. Yet most use is still tactical, 63% of CS teams can't measure its impact, and NRR has been flat for three years. YouMon Tsang walks through the numbers so you can see exactly where your team stands.

Why sales, support and CS are converging into one commercial brain, and how to stay indispensable when it happens. Software companies are built to do two things well, build products and sell them, and AI is squeezing everything else toward the bare minimum. Planhat CEO Kaveh Rostampor explains why tools haven't consolidated (they mirror org charts), why five agentic islands are still five islands, and why the future looks like one shared customer brain run by human commercial operators. If you want a clear-eyed view of what AI means for post-sales headcount and your own career, start here.

What enablement means when reps and CSMs work alongside AI, products ship daily, and "healthy" can't be measured by usage alone. Notion just turned 60 to 70 CSMs and renewal managers into Outcome Architects in a single month. Clay's CS team grew from 5 to 70, and Baseten went from about 120 to almost 500 people in eight months. Enablement leaders from all three explain who they hire now, where they draw the line between automation and human touch, and what replaces traditional health scores in a consumption world. If you lead enablement, ops or CS, this panel maps the new job.