The Rebirth of Customer Success

The Rise of the Forward Deployed CSM

AI Is Getting Cheaper. What Actually Builds Enduring Companies?

10 Hacks for Driving Customer Success-Led Revenue and Better Margins

<h3>Moment 2026</h3>Customer Success is changing.AI, evolving business models, rising customer expectations, and new definitions of value are reshaping what it means to lead in post-sales. Moment 2026 brings together the leaders, operators, managers, CSMs, and builders navigating this transformation and helping define what comes next.As the anchor event of the week, Moment is designed for meaningful conversations, practical insights, and real-world connections. You'll hear from industry leaders, learn from teams pushing the boundaries of post-sales, and connect with peers facing similar challenges and opportunities.Whether you're building a Customer Success organization, leading a post-sales team, driving customer outcomes, or exploring the future of the profession, Moment is where the community comes together to share ideas, challenge assumptions, and shape the next chapter of post-sales.Date: Tuesday, October 6, 2026 Location: Convene at Brookfield Place 225 Liberty Street, 2nd Floor, New York CityJoin hundreds of post-sales professionals for a day of learning, networking, and conversations that will help you prepare for what's next.

Moment 2026

Post-SaaStr Reception + Fireside ChatJoin us after SaaStr on Thursday, May 14 at the Gradual office in San Francisco for an evening reception with post sales and customer leaders.We’ll start with a fireside chat with John Gleeson, going deeper on the themes from earlier in the week and unpacking what is actually changing across customer success, revenue ownership, and team structure in the AI era.This is designed to be a smaller, more intimate gathering. Less presentation, more conversation.Expect thoughtful discussion, practical perspectives, and the chance to connect with others navigating similar challenges across post sales, product, and go to market teams.What to expect: • Fireside chat + open discussion • Leaders across CS, product, and GTM • Informal networking over drinks • A smaller group to keep conversations meaningfulSpace is limited. RSVP here.Hope to see you there! 🥂

Gradual Post-SaaStr Reception + Fireside Chat

CCO Meetup @ SaaStr Annual Join an exclusive gathering of Chief Customer Officers and post-sale leaders for an afternoon of bold conversations on how AI is reshaping customer success, revenue retention, and the future of customer organizations.This high-impact meetup brings together top operators from leading companies including Lovable, Harvey, AssemblyAI, LinkedIn, Contentsquare, ClickUp, and more to share practical strategies for navigating AI hypergrowth, rebuilding CS teams, redefining customer value, and measuring success in an outcomes-driven era.Expect actionable playbooks, candid executive insights, and meaningful peer connections with leaders facing the same transformation challenges.Agenda Highlights Include:<ol><li data-list="bullet">The 30-60-90 Playbook for Leading Customers Through AI Hypergrowth</li><li data-list="bullet">Why Customers May Need Engineers More Than CSMs</li><li data-list="bullet">Exposing Broken Post-Sale Revenue Strategies</li><li data-list="bullet">New Metrics for the AI Era</li></ol>Hosted by John Gleeson, this meetup is designed for forward-thinking customer leaders who want to stay ahead of what’s next.

CCO Meetup @ SaaStr Annual

New York, we’re back 🗽Customer Success is changing fast.The shift to consumption and outcome-based models is redefining how teams operate More work is happening earlier in the lifecycle And the “user” is no longer just a person. It’s workflows, automation, agentsSo the big questions are What does post-sales actually own? Where is value created? What does a strong CS team look like now?On April 21, we’re bringing together leaders figuring this out in real time:Ralphie (Ralphette) White, Deepgram Bridget Shea, 1mind Julia Bendix, RampThis will be a working session, not just a panel Real perspectives, real tradeoffs, how teams are actually adapting📍 April 21 | 5:30pm 📍 Ramp office 19 W 22nd St, 2nd Floor, New York, NYSpots are limited. Save yours and share with your teamHuge thank you to our sponsors Ramp for hosting Planhat, Sonora, and Success Venture PartnersSee you there 🤘

CS Meetup - New York

Built by GTM, for GTM. Not another AI engineering meetup.This is where the sharpest GTM operators in Boston — across Sales, CS, RevOps, Partnerships, and Marketing — come to share what's actually working.We're bringing together three GTM leaders who aren't just talking about AI — they're building the workflows that are changing how their teams sell, engage customers, and scale. And they're showing you exactly how they do it.What you're walking away with:<ol><li data-list="bullet">A moderated panel going deep on real AI adoption — the wins, the failures, the hard-earned lessons.</li><li data-list="bullet">Plus three live workflow demos you can steal and bring back to your team the next morning.</li></ol>It's specifically designed to go beyond the basics (note-taking, summarization, "we use ChatGPT") and focus on what's actually working inside high-performing GTM teams.If you're a senior GTM operator at a high-growth or enterprise company and you're serious about deploying AI across your org — this room is built for you.

GTM in AI Night

Customer Success Meetup

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