The Rebirth of Customer Success

The Rise of the Forward Deployed CSM

AI Is Getting Cheaper. What Actually Builds Enduring Companies?

10 Hacks for Driving Customer Success-Led Revenue and Better Margins

Built by GTM, for GTM. Not another AI engineering meetup.This is where the sharpest GTM operators in Boston — across Sales, CS, RevOps, Partnerships, and Marketing — come to share what's actually working.We're bringing together three GTM leaders who aren't just talking about AI — they're building the workflows that are changing how their teams sell, engage customers, and scale. And they're showing you exactly how they do it.What you're walking away with:<ol><li data-list="bullet">A moderated panel going deep on real AI adoption — the wins, the failures, the hard-earned lessons.</li><li data-list="bullet">Plus three live workflow demos you can steal and bring back to your team the next morning.</li></ol>It's specifically designed to go beyond the basics (note-taking, summarization, "we use ChatGPT") and focus on what's actually working inside high-performing GTM teams.If you're a senior GTM operator at a high-growth or enterprise company and you're serious about deploying AI across your org — this room is built for you.

GTM in AI Night

CS Meetup - New York

The 3rd Forward Deployed (Chief Customer Officer) Summit at SaaStr AI Annual. An invite-only event within SaaStr's 10,000-person industry-leading event.300+ of the Top CCOs, VPs of Customer Success, and Forward Deployed Engineering Leaders will gather for a full day of invite-only content and networking.AI and the Future of Customer Success: Connect with fellow CS leaders. Swap playbooks on what's working with AI in Customer Success and learn how Forward Deployed leaders are reinventing the customer journey.If chosen for the CCO Summit, all-access is also provided to the rest of SaaStr AI Annual, May 12–14.

Forward Deployed (CCO) Summit

Customer Success Week 2026

AI is everywhere, but most teams are still only scratching the surface.In this session, we will go beyond the standard use cases of summarization and note-taking to hear from some of the most innovative leaders in GTM about how they are using AI to accelerate their teams, improve outcomes, and drive real business impact.We’ll kick off the evening with a 15-minute presentation from Rod Cherkas, sharing insights from his recent AI in CS Benchmarking Survey and what the data reveals about how Customer Success teams are adopting AI today.Then we’ll hear from an incredible panel:<ol><li data-list="bullet">Kelly Bray, VP Customer Success at Vanta</li><li data-list="bullet">Josh Rutberg, VP Customer Outcomes at Glean**</li><li data-list="bullet">Ana Levya, Head of Sales at Gamma</li></ol>Expect practical examples, real-world experimentation, and an honest conversation about what is working inside high-performing GTM teams.Special thanks to our sponsors Planhat, Intercom, Success Venture Partners, and Sonora for supporting this event.Save your spot and join us in San Francisco. See you there 👋

Beyond the Basics: AI in GTM

Customer Success Meetup

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