Moment 2026: Leading Without a Script: Building Customer Success for What Comes Next

Customer-obsessed GTM (revenue + success) leader with over 25 years of experience in establishing and scaling high-impact teams at market-leading SaaS companies, including GitHub ($2B+ ARR), Twilio Segment ($300M+ ARR), DocuSign ($1B+ ARR), Slack ($100M - $1B+ ARR), and Salesforce.

These efforts have consistently delivered tangible business results and customer value, including supporting successful high-profile exits like Slack's Direct Public Offering. I offer practical expertise in team building, developing customer retention/expansion playbooks, and applying the design thinking process to create customer focused solutions. On a personal note, I'm a world traveler, an avid foodie, and a trained performer from the Second City theater company.Customer-obsessed GTM (revenue + success) leader with over 25 years of experience in establishing and scaling high-impact teams at market-leading SaaS companies, including GitHub ($2B+ ARR), Twilio Segment ($300M+ ARR), DocuSign ($1B+ ARR), Slack ($100M - $1B+ ARR), and Salesforce.

These efforts have consistently delivered tangible business results and customer value, including supporting successful high-profile exits like Slack's Direct Public Offering. I offer practical expertise in team building, developing customer retention/expansion playbooks, and applying the design thinking process to create customer focused solutions. On a personal note, I'm a world traveler, an avid foodie, and a trained performer from the Second City theater company.