nsights from leaders redesigning CS with AI today.
Powered by Trupeer.ai
Partner Sponsors: Statisfy.ai & Flowla
Presented by CxXchange, Latinos in Success, Success in Black, South Asian Success, & CS in Focus
AI is rapidly changing how Customer Success teams operate-- reshaping workflows, roles, and the value CS delivers. But the journey looks different for every company.
Join us for an evening of networking and insights from CS leaders and founders of AI native products for a look inside innovation in the Age of AI.
In a special fireside chat, Pritish Gupta, co-founder of Trupeer AI, will share how he and his team of 15 are leveraging AI in to build a high growth company and how the customer is at the center of their innovation. He'll include live examples of AI-enabled workflows that are helping CS teams across the globe accelerate customer adoption.
Next up, in our CS leaders roundtable, we'll hear how they’re navigating AI adoption: From early experimentation to scaled integration.
We’ll explore key questions like:
- How do you structure teams to work alongside AI?
- What types of AI tools should you use?
- What should humans own vs. AI?
Whether you're early in your AI journey or already pushing boundaries, this discussion is designed to help you find your next step as you reimagine CS in the AI era-- and your community in the process!
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This in person Roundtable discussion in NYC - part of NYC CS Summit Week events.
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Speakers:
Pritish Gupta is the co-founder of Trupeer AI, a RTP Global and Salesforce Ventures funded company focused on simplifying knowledge creation and sharing for software companies. He was a consultant at BCG before heading global business expansion for Dozee, a health-tech pioneer startup.
Mikayla LaRosa – Sr. AI Programs Lead, Scaled Customer Success at AirtableMikayla is leading the integration of AI across scaled CS programs at Airtable, where she blends automation, data, and customer insights to build systems that scale. Her work sits at the intersection of AI enablement and human-first engagement.
Ejieme Eromosele – VP Customer Growth, QuiqEjieme drives retention and expansion for enterprise customers through conversational AI and automation. As VP of Customer Growth at Quiq, she leads initiatives that integrate AI into customer-facing workflows, enabling measurable business outcomes while keeping trust, personalization, and customer value at the core. She has been deploying AI solutions at scale since 2018, bringing a proven track record of turning emerging technologies into sustainable growth levers.
Matt Jandorf – Sr. Manager, Customer Success (Govt, Academic, & Healthcare), LinkedInLeads CS for government, academic, and healthcare clients, focusing on AI-driven transformation in complex, high-trust environments. Matt brings a change management lens to structuring CS teams for the future.
Ralphie White – VP of Customer Success at DeepgramRalphie White is a forward-thinking Customer Success and Revenue Leader driving post-sales growth and productivity through AI innovation. As VP of Customer Success at Deepgram, a Voice AI company, she leads initiatives that turn customer insights into strategic action. Ralphie’s work focuses on aligning cross-functional teams, operationalizing AI across the customer journey, and building scalable CS frameworks that prioritize value delivery, retention, and expansion.
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In person Roundtable discussion in NYC - part of NYC CS Summit Week events.
Co-organized by CxXchange, Latinos in Success, Success in Black, South Asian Success, & CS in Focus