From9:00 AM, EDT
To9:15 AM, EDT
Tags:
Opening / Closing
Kickoff
Speakers:
IN-PERSON
(Event Time Zone)
NYC Customer Success Week | Main Event September 30th 2025
# 2025 CS Week
# CS Week Main Event
# customer_success_week
# New York Conferences
# Things to do in New York, NY
Join us on September 30th for the ultimate Customer Success gathering! With four stages, 50+ speakers from the world’s top technology companies, and a global community of thought leaders, this one-day event is the must-attend experience for anyone in Customer Success.
Proudly hosted by the Customer Success Meetup—the world’s largest community dedicated to CS—this event is where ideas spark, connections form, and the future of Customer Success takes shape.
Don’t miss out—be part of the event of the year!
Speakers
Kaveh Rostampor
CEO & CO-FOUNDER @ PLANHAT
Sowmya Srinivasan
VP REVENUE OPERATIONS @ HUBSPOT
Alex Konrad
Founder and Editor @ Upstarts Media
Melissa Hatter
HEAD OF CUSTOMER SUCCESS, AMERICAS @ STRIPE
Luke Ferrel
GLOBAL HEAD OF CUSTOMER SUCCESS @ DEEL
Kelly Bray
VP CUSTOMER SUCCESS @ VANTA
Katie Palmer
SVP GLOBAL CUSTOMER SUCCESS @ MONGODB
Amanda Kahlow
CEO & FOUNDER @ 1MIND
Tom Ronen
VP OF CUSTOMER SUCCESS @ HARVEY
Jess Bergson
HEAD OF CX @ CLAY
Jules Schwerin
PARTNER @ RTP GLOBAL
John Gleeson
FOUNDER & GENERAL PARTNER @ SUCCESS VENTURE PARTNERS
Eugene Lee
PARTNER @ OMERS VENTURES
Eylul Kayin
PARTNER @ GRADIENT VENTURES
Adam Avramescu
VP SCALED CX @ PERSONIO
Dee Kapila
HEAD OF SCALED CX @ MIRO
Natalie Wolf
SVP CUSTOMER SUCCESS @ PEOPLE.AI
Junan Pang
VP CUSTOMER SOLUTIONS & SUCCESS @ INTERCOM
Monica Perez
HEAD OF CUSTOMER SUCCESS @ NOTION
Carly Agar
Founder & CEO @ Carly Agar Training
Jason Hainsworth
SVP, POST SALES @ BILL
Jan Young
Founder @ JanYoungCX
Meghan Haenn
HEAD OF CUSTOMER SUCCESS @ INTERCOM
Rachel Provan
Founder @ Provan Success
Frank Bozzo
Sr. Program Mgr @ Mercury
Vijay Mehrotra
PROFESSOR @ UNIVERSITY OF SAN FRANCISCO
Chad Horenfeldt
VP OF CUSTOMER SUCCESS @ SIENA.AI
Marty Kausas
CO-FOUNDER & CEO @ PYLON
Parul Bhandari
FOUNDER @ CUSTOMERXSUCCESS
Maranda Dziekonski
CCO @ FEXA
Lauren Kennedy
HEAD OF GLOBAL CUSTOMER SUCCESS @ 11x
Liz Starling
HEAD OF CUSTOMER SUCCESS @ ANTHROPIC
George Dilthey
HEAD OF SUPPORT @ CLAY
Rishi Singh
FMR SVP REVENUE & CUSTOMER SUCCESS @ NAVAN
Sabina Pons
CEO & CCO @ Growth Molecules
Jeannine Crispino
SVP, GLOBAL CUSTOMER SUCCESS @ 6sense
Sarah Sherwood
VP, CUSTOMER SUCCESS AND SUPPORT @ TYPEFORM
Kelly Schwartz
DIRECTOR OF RENEWALS & SCALED PROGRAMS @ WRITER
You Mon Tsang
Founder and CEO @ ChurnZero
Michael Edelstein
MANAGING DIRECTOR @ WESTCAP
Lawrence Waldman
Global Head of Client Experience @ GLMX
Paul Holder
CEO @ OnRamp
Jonathan Corbin
CEO & Co-founder @ Maven AGI
Mia Lukic
VP GLOBAL TECHNICAL SUPPORT @ PLANHAT
Jenny Calvert
CO-FOUNDER @ SUCCESS BY STAGE
Tessa Thorburn
HEAD OF CUSTOMER SUCCESS @ LOOM
Anika Zubair
FOUNDER & CEO @ THE CUSTOMER SUCCESS PRO
Katy Morgan
SVP Technology Acceleration @ AGS Health
Abbas Haider Ali
VP of CS @ GitHub
Carlos Granda
Former Portfolio CCO, ex-Google Cloud, ex-SAP, and ex- Salesforce @ Ring Central
Gabriella Valdes
Head of Customer Success @ Aptible
Riley Soter
Director, Technical Support @ Finout
Zeke Emerson
Manager, Technical Support @ Pinecone
June Zhang
Investor @ HubSpot Ventures
Agenda
Planhat Main Stage
SuccessVP Stage
TELUS Digital Stage
Intercom Stage
Planhat Workshop Stage
Happy Hour
From9:15 AM, EDT
To10:00 AM, EDT
Tags:
Keynote
What will CS look like in 10 years?
Speakers:
From10:45 AM, EDT
To11:15 AM, EDT
Tags:
Panel Discussion
Transforming your CS team to be AI-native
Speakers:
From1:00 PM, EDT
To1:30 PM, EDT
Tags:
Keynote
The future with AI-powered Superhumans
Speakers:
From2:00 PM, EDT
To2:30 PM, EDT
Tags:
Keynote
The State of Customer Revenue Leadership: 2025 Benchmark Report
Speakers:
From2:45 PM, EDT
To3:15 PM, EDT
Tags:
Keynote
Frontier Model Customer Success
Speakers:
From3:30 PM, EDT
To4:00 PM, EDT
Tags:
Presentation
The Rise of the CS Generalist — Powered by AI Agents
Speakers:
From4:15 PM, EDT
To4:45 PM, EDT
Tags:
Keynote
TBA
Speakers:
Starting in 17 days
September 30, 9:00 AM, EDT (Event Time Zone)
Location
225 Liberty St, New York, NY, United States
Add to calendar
Starting in 17 days
September 30, 9:00 AM, EDT (Event Time Zone)
Location
225 Liberty St, New York, NY, United States
Add to calendar