NYC Customer Success Week 2024 (Oct 1 - 4, 2024)
IN-PERSON
(Event Time Zone)
Main Event: October 3, 2024 | 8am - 5pm ETConvene (225 Liberty Street, New York, New York - inside Brookfield Place, 2nd floor)
We're bringing the entire Customer Success world to New York City for one week with the goal of bridging online relationships into real-life connections, providing thought-provoking content as the backdrop for meaningful conversations and relationships. The entire week is anchored by an incredible main event on Thursday, October 3.
Speakers
Emmanuelle Skala
SVP Customer Success / GM Hardware, Formerly @ Toast
Eraj Siddiqui
Chief Customer Officer @ Aurora Solar
Angie Holt
SVP Global Customer Success @ Datadog
Meka Asonye
Partner @ FirstRound Capital
Nick Mehta
CEO @ Gainsight
Elena Painter Singh
Partner @ Craft Ventures
John Gleeson
FOUNDER & GENERAL PARTNER @ SUCCESS VENTURE PARTNERS
Monica Perez
HEAD OF CUSTOMER SUCCESS @ NOTION
Jeannine Crispino
VP Customer Success @ 6sense
Allison Pickens
Founder & GP @ The New Normal Fund
Cassie Young
General Partner @ Primary Venture Partners
Alex Konrad
Senior Editor @ Forbes
Alison McPhail
Head of Scaled Success @ OpenAI
Anne Dwane
Founder & General Partner @ Village Global VC
Spencer Burke
SVP Growth @ Braze
Mikayla LaRosa
Scaled Customer Success AI Programs @ Airtable
Lauren Kennedy
Head of Customer Success @ Glean
Shane Hughes
Head of Customer Success @ LinkedIn
Emily Garza
Head of Customer Engagement @ Unit 21
Liz Starling
Head of Customer Success, AMER Regulated Industrie @ Slack
Mike Molinet
Co-Founder and CEO @ Thena.ai
Katie Bond
SVP Customer Success @ ALICE Technologies
Junan Pang
VP Solutions & Success @ Intercom
Jamie Davidson
Co-founder and CEO @ Vitally
Maranda Dziekonski
SVP of Customer Success and Ops @ Datasembly
Tom Ronen
VP Customer Success & Renewals @ Monday.com
Veronica Dasovich
VP Customer Success @ Freshpaint
Sandra Bustos
Head of Customer Success @ Dusty Robotics
Ryan Isono
Partner @ Felicis Ventures
Neelu Shaikh
SVP Customer Success @ ZoomInfo
Christina Meng
CHAMPIONS PROGRAM @ OPENAI
Jillian Burnett
Chief Customer Officer @ mParticle
Nikola Mijic
Co-founder / CEO @ Matik
You Mon Tsang
Founder and CEO @ ChurnZero
Brent Grimes
Founder and CEO @ Reef.ai
Mollie Holland
VP Customer Experience @ DevRev
Spencer Smitherman
Head of Customer Success @ Sublime Security
Harini Gokul
Chief Customer Officer @ Entrust
Sonam Dabholkar
Director, CS Operations @ Clio
Lane Hart
VP Customer Success @ Contentsquare
Alok Shukla
Founder and CEO @ FunnelStory.ai
Alex Kracov
Co-founder and CEO @ Dock
Lauren Chadare
Founder & CSM Twin Cities Customer @ Success Community
Donna Weber
Founder @ Springboard Solutions
Jan Young
Founder @ JanYoungCX
Emilia D'Anzica
Founder @ Growth Molecules™, LLC
Carly Agar
Founder & CEO @ Carly Agar Training
Rachel Provan
Founder @ Provan Success
Nils Vinje
Founder and CEO @ Glide Consulting
Paul Holder
CEO @ OnRamp
Ryan Johansen
Founder @ Stress Less & Get More Done
Munish Gandhi
CEO @ Statisfy
Swetha Mandava
Founder @ Truco.ai
Rachit Kataria
Co-founder & CEO @ Centralize
Sunny Manivannan
Co-founder & CEO @ Peerbound
Sabina Pons
Managing Director @ Growth Molecules
Andrew Shapiro
Founder @ .Community
Jonathan Corbin
CEO & Co-founder @ Maven AGI
Ankur Patel
Operating VP @ Accel-KKR
Charles Haycox
VP Business Dev @ TELUS Digital
Frank Bozzo
Sr. Program Mgr @ Mercury
Allie Dawson
BPO Program Mgr @ SeatGeek
Andy Snow
Chief Customer Officer @ Abrigo
Alyx Shore
CCO @ StoreForce
Olivia Kot
Director, CX @ Carly Agar Training
Stas Johnson-Chyzhykov
SVP CX @ Rho
Kristi Faltorusso
CCO @ ClientSuccess
Agenda
SuccessVP Stage
Gainsight Stage
Intercom Stage
Thena Main Stage
10:15 AM, EDT
-
10:45 AM, EDT
Presentation
Why Customer Success Matters to Venture Capital
11:00 AM, EDT
-
11:15 AM, EDT
Presentation
First Steps, Lasting Impressions: How to Make Customer Onboarding Your Secret to Success
11:15 AM, EDT
-
11:45 AM, EDT
Presentation
0 to 1: My First 90 Days Building CS from Scratch
11:45 AM, EDT
-
12:15 PM, EDT
Presentation
How I Built This: Minneapolis CS Community
12:15 PM, EDT
-
12:45 PM, EDT
Fireside Chat
The Path to High Performing CS at PE-backed Companies
12:45 PM, EDT
-
1:00 PM, EDT
Keynote
AI and the Human Touch
1:15 PM, EDT
-
1:45 PM, EDT
Fireside Chat
Adapting to Change: Evolving CS
2:00 PM, EDT
-
2:30 PM, EDT
Keynote
The Art of Influencing Internally for CS
2:30 PM, EDT
-
2:45 PM, EDT
Keynote
Customer Understanding at Scale
2:45 PM, EDT
-
3:15 PM, EDT
Presentation
AI Programs Playbook: Learnings from Airtable's CS AI Transformation
Photos (63)
Event has finished
October 01, 12:00 AM, EDT (Event Time Zone)
Location
225 Liberty St, New York, NY, United States
Organized by
San Francisco & New York Customer Success Meetup
Event has finished
October 01, 12:00 AM, EDT (Event Time Zone)
Location
225 Liberty St, New York, NY, United States
Organized by
San Francisco & New York Customer Success Meetup