CCO Meetup @ SaaStr Annual
IN-PERSON
(Event Time Zone)

CCO Meetup @ SaaStr Annual

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CCO Meetup @ SaaStr Annual

Join an exclusive gathering of Chief Customer Officers and post-sale leaders for an afternoon of bold conversations on how AI is reshaping customer success, revenue retention, and the future of customer organizations.

This high-impact meetup brings together top operators from leading companies including Lovable, Harvey, AssemblyAI, LinkedIn, Contentsquare, ClickUp, and more to share practical strategies for navigating AI hypergrowth, rebuilding CS teams, redefining customer value, and measuring success in an outcomes-driven era.

Expect actionable playbooks, candid executive insights, and meaningful peer connections with leaders facing the same transformation challenges.

Agenda Highlights Include:

  1. The 30-60-90 Playbook for Leading Customers Through AI Hypergrowth
  2. Why Customers May Need Engineers More Than CSMs
  3. Exposing Broken Post-Sale Revenue Strategies
  4. New Metrics for the AI Era

Hosted by John Gleeson, this meetup is designed for forward-thinking customer leaders who want to stay ahead of what’s next.

Speakers

John Gleeson
FOUNDER & GENERAL PARTNER @ SUCCESS VENTURE PARTNERS
Monica Perez
HEAD OF CUSTOMER SUCCESS @ NOTION
Tom Ronen
VP OF CUSTOMER SUCCESS @ HARVEY
Ryan Seams
VP Customer Solutions @ AssemblyAI
Bobby Cooper
CEO & Founder @ Retention Intelligence
Ashvin Vaidyanathan Ashvin Vaidyanathan
CCO @ LinkedIn
Ursula Llabres
SVP CS & Support @ Contentsquare
Art Harding
CCO @ ClickUp

Agenda

From12:15 PM
To12:30 PM
PDT
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Opening / Closing
Kick-off
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From12:30 PM
To1:15 PM
PDT
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Keynote
The 30-60-90 Playbook for Leading Customers Through AI Hypergrowth
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From1:15 PM
To2:00 PM
PDT
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Keynote
AI Agents Don't Need Onboarding. Your Customers Still Do. Rebuilding CS
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From2:00 PM
To2:45 PM
PDT
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Keynote
Your Customers Don't Need a CSM. They Need an Engineer
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From2:45 PM
To3:30 PM
PDT
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Panel Discussion
You Can't Hide Leaking Revenue Anymore: Exposing a Decade of Broken Post-Sale Strategy
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From3:30 PM
To4:00 PM
PDT
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Keynote
7 Metrics for the AI Era: How to Measure Success When Software Delivers Outcomes, Not Features
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Starting in 9 days
May 13, 11:45 AM PDT (Event Time Zone)
In Person
Organized by
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Customer Success Meetup
Add to calendar
Starting in 9 days
May 13, 11:45 AM PDT (Event Time Zone)
In Person
Organized by
user's Avatar
Customer Success Meetup
Add to calendar
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