AI Is Getting Cheaper. What Actually Builds Enduring Companies?

10 Hacks for Driving Customer Success-Led Revenue and Better Margins

CCO is the Next CEO

Mastering Onboarding to Drive Retention in 2025

Insights from leaders redesigning CS with AI today.​Presented by&nbsp;<a href="https://www.thecxxchange.com/" rel="noopener noreferrer" target="_blank">CxXchange</a>,&nbsp;<a href="https://www.latinosinsuccess.com/" rel="noopener noreferrer" target="_blank">Latinos in Success</a>,&nbsp;<a href="https://www.successinblack.co/" rel="noopener noreferrer" target="_blank">Success in Black</a>,&nbsp;<a href="https://www.linkedin.com/company/south-asian-success/about/" rel="noopener noreferrer" target="_blank">South Asian Success</a>, &amp;&nbsp;<a href="https://www.csinfocus.ca/" rel="noopener noreferrer" target="_blank">CS in Focus</a>​AI is rapidly changing how Customer Success teams operate-- reshaping workflows, roles, and the value CS delivers. But the journey looks different for every company.​In this roundtable, CS leaders will share how they’re navigating AI adoption: From early experimentation to scaled integration.​We’ll explore key questions like:<ol><li data-list="bullet">​How do you structure teams to work alongside AI?</li><li data-list="bullet">​What types of AI tools should you use?&nbsp;</li><li data-list="bullet">​What should humans own vs. AI?</li></ol>​Whether you're early in your AI journey or already pushing boundaries, this discussion is designed to help you find your next step as you reimagine CS in the AI era-- and your community in the process!​This in person Roundtable discussion in NYC - part of&nbsp;<a href="https://www.csweeknyc25.com/" rel="noopener noreferrer" target="_blank">NYC CS Summit Week</a>&nbsp;events.​Roundtable CS Leaders:​<a href="https://www.linkedin.com/in/mikaylalarosa/" rel="noopener noreferrer" target="_blank">Mikayla LaRosa</a>&nbsp;– Sr. AI Programs Lead, Scaled Customer Success at AirtableMikayla is leading the integration of AI across scaled CS programs at Airtable, where she blends automation, data, and customer insights to build systems that scale. Her work sits at the intersection of AI enablement and human-first engagement.​<a href="https://www.linkedin.com/in/ejieme/" rel="noopener noreferrer" target="_blank">Ejieme Eromosele</a>&nbsp;– VP Customer Growth, QuiqDrives customer growth through conversational AI and automation. Ejieme brings experience integrating AI into customer-facing workflows while keeping customer experience and trust at the center.​<a href="https://www.linkedin.com/in/matthewjandorf/" rel="noopener noreferrer" target="_blank">Matt Jandorf</a>&nbsp;– Sr. Manager, Customer Success (Govt, Academic, &amp; Healthcare), LinkedInLeads CS for government, academic, and healthcare clients, focusing on AI-driven transformation in complex, high-trust environments. Matt brings a change management lens to structuring CS teams for the future.​<a href="https://www.linkedin.com/in/ralphiewhite/" rel="noopener noreferrer" target="_blank">Ralphie White</a>&nbsp;– VP of Customer Success at DeepgramRalphie White is a forward-thinking Customer Success and Revenue Leader driving post-sales growth and productivity through AI innovation. As VP of Customer Success at Deepgram, a Voice AI company, she leads initiatives that turn customer insights into strategic action. Ralphie’s work focuses on aligning cross-functional teams, operationalizing AI across the customer journey, and building scalable CS frameworks that prioritize value delivery, retention, and expansion.​Co-organized by&nbsp;<a href="https://www.thecxxchange.com/" rel="noopener noreferrer" target="_blank">CxXchange</a>,&nbsp;<a href="https://www.latinosinsuccess.com/" rel="noopener noreferrer" target="_blank">Latinos in Success</a>,&nbsp;<a href="https://www.successinblack.co/" rel="noopener noreferrer" target="_blank">Success in Black</a>,&nbsp;<a href="https://www.linkedin.com/company/south-asian-success/about/" rel="noopener noreferrer" target="_blank">South Asian Success</a>, &amp;&nbsp;<a href="https://www.csinfocus.ca/" rel="noopener noreferrer" target="_blank">CS in Focus</a>

Rebuilding CS for the Age of AI Acceleration

​Agency invites you to an exclusive pre-conference dinner with executives who are rethinking how we serve customers. An intimate evening of candid conversation and meaningful connections, focused on the future of Customer Success.

Private Dinner Hosted by Agency: Customer Success in the Age of AI

CS Week: Running Meet upJoin us for a fun-filled running meet up at&nbsp;Zuccotti Park -&nbsp;halfway between the Moxy and Hotel Indigo. We will meet at the "Rose III" sculpture (a very tall flower).Lace up your sneakers and get ready to hit the pavement with fellow CS enthusiasts. This event is perfect for anyone looking to break a sweat and connect with like-minded individuals in the community. We will aim to run 3 miles - all paces welcome.Don't miss out on this opportunity to network, exercise, and have a great time!

CS Week: Running Meet up

Join us on September 30th for the ultimate Customer Success gathering! With four stages, 50+ speakers from the world’s top technology companies, and a global community of thought leaders, this one-day event is the must-attend experience for anyone in Customer Success.Proudly hosted by the Customer Success Meetup—the world’s largest community dedicated to CS—this event is where ideas spark, connections form, and the future of Customer Success takes shape.Don’t miss out—be part of the event of the year!

NYC Customer Success Week | Main Event September 30th 2025

Get to know other CCOs &amp; CS executives while cruising on a yacht around the NYC harbor! Matik &amp; Rod Cherkas (CEO of HelloCCO Consulting) are hosting a free networking happy hour with heavy hors d'oeuvres and a hosted open bar. Hang outside on the deck or sit inside the all-glass observatory, and enjoy spectacular views of New York while talking strategy with fellow CS leaders. Boarding begins at 4:30 pm and we set sail at 5 pm. For those attending CS NY conference, transportation to pier will be provided. Please note that this event is intended for CCOs and VP-level and above CS leaders from companies with 200+ employees. Spots are limited, and attendance is subject to approval. Request to join now while space is still available. We appreciate your understanding for those we are unable to confirm.

CS at the Helm - Happy hour cruise around NYC for CCOs & CS executives

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