The Rebirth of Customer Success

The Rise of the Forward Deployed CSM

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10 Hacks for Driving Customer Success-Led Revenue and Better Margins

After a full day of insights at the CS Week AI Workshop, it’s time to relax and connect. 🍸 Join Gradual for a casual evening of drinks, laughs, and networking. This is the perfect chance to finally meet the folks you’ve been waiting to connect with and wrap up CS Week on a high note—together.📅 October 1st 🕕 5:30 PM – 8:30 PM ET 📍 Location: Bella Union, 411 3rd Avenue - New YorkSpots are limited, save your seat today!

Gradual Gather CS Week Mixer

CS Week AI Hackathon — Hosted by Anthropic, Clay, and Notion Step into the future of Customer Success with an interactive hackathon designed to blend strategy with hands-on tactics. In this session, you’ll:<ol><li data-list="bullet">See live demos from Anthropic, Clay, and Notion showcasing the latest AI innovations.</li><li data-list="bullet">Break into groups to design and test your own AI-powered workflows.</li><li data-list="bullet">Walk away with practical tools and frameworks you can start applying in your organization right away.</li></ol>This isn’t just theory — it’s your chance to roll up your sleeves, experiment, and reimagine how AI can elevate the customer journey.⚡ Powered by Planhat and hosted by Ramp 📌 Note: A ticket to the main event is required to attend this session.

CS Week AI Hackathon

Agentic Connect: NYC Building Agentic Workflows for Customer Success Wednesday, Oct. 1st | 12:30 PM – 2:30 PM EDT etc.venues, 601 Lexington Avenue | New York, NY 10022 RSVP Required — Invite-OnlyHosted by GainsightAn invite-only executive gathering designed to help senior Customer Success and Revenue leaders make sense of the agentic era.In just a few focused hours, you’ll gain:<ol><li data-list="bullet">A curated briefing on how agentic tech is actually being applied in Customer Success today </li><li data-list="bullet">An interactive workshop to design the ideal workflows — and walk away with a practical playbook to share with your team </li><li data-list="bullet">A rare opportunity to compare notes with senior CS and Revenue leaders tackling the same challenges</li></ol>The quickest path to agentic clarity, executive connections, and actionable steps you can put into practice immediately — live from NYC.

Agentic Connect:  NYC

​Get ready for an evening of lively conversation, fantastic food, and new connections at our&nbsp;Customer Success Leadership Dinner in New York&nbsp;on 30th September 2025.Hosted by&nbsp;<a href="https://www.funnelstory.ai/" rel="noopener noreferrer" target="_blank">FunnelStory</a>, this exclusive gathering brings together&nbsp;CCOs, VPs of CS, and Heads of Customer Success&nbsp;for a memorable night at our&nbsp;Customer Success Leadership Dinner.​Seats are limited,&nbsp;so snag your spot early and join us for a relaxed dinner where you can swap stories, share insights, and enjoy a delicious meal with fellow Customer Success leaders.The exact location will be revealed soon—just bring your appetite and your best ideas!

FunnelStory CS Leadership Dinner - New York

Thank you for your interest in the Planhat Dinner! We’re currently at full capacity. New registrations will be added to the waitlist, and we’ll reach out if a spot opens up.

CS Leadership Dinner hosted by Planhat

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