AI Is Getting Cheaper. What Actually Builds Enduring Companies?

10 Hacks for Driving Customer Success-Led Revenue and Better Margins

CCO is the Next CEO

Mastering Onboarding to Drive Retention in 2025

<h3><strong>Chief Customer Officer Summit at SaaStr Annual</strong></h3><p>Join us for the 2nd CCO Summit at SaaStr Annual 300+ of the top CCOs and VPs of Customer Success.</p><div><div style="left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%;"><iframe src="https://www.youtube.com/embed/fQKdFndzpaU?rel=0&amp;start=1738655293830" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" scrolling="no" allow="accelerometer; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share;"></iframe></div></div><p>This special collaboration between the <u><a href="https://www.eventbrite.com/o/san-francisco-customer-success-meetup-61104114513" rel="noopener noreferrer" target="_blank">SF Customer Success Meetup</a></u> and <u><a href="https://www.saastrannual2024.com/buy-tickets" rel="noopener noreferrer" target="_blank">SaaStr Annual</a></u>, tech's preeminent SaaS conference, is set to take things to the next level.</p><p>This is an invite-only mini-conference within SaaStr's 13,000-person industry-leading event, the SaaStr Annual.</p><p>The Chief Customer Officer Meetup at SaaStr Annual will feature a day of invite-only content and networking for leaders and executives in Customer Success.</p><p><strong>When</strong>: Wednesday, May 14, 2025</p><p><strong>Where</strong>: Within SaaStr Annual, at the 40+ acre San Mateo County Events Center</p><p><strong>Who</strong>: Top leaders and executives in Customer Success</p><p><strong>Stage: </strong>Previous attendees of the 2024 CCO Summit were at an average revenue of $100M</p><p>There are a limited number of spots and tickets for the leading CCOs and VPs of Customer Success within it.</p><img src="https://d2xo500swnpgl1.cloudfront.net/uploads/customersuccessmeetup/some-file-482fd6f0-f294-4950-b027-45c709ab336d-1738655353367.png"><img alt="some-file-dcaeefbd-7660-4ba7-abb4-d818ac2c9c3d" src="https://d2xo500swnpgl1.cloudfront.net/uploads/customersuccessmeetup/some-file-dcaeefbd-7660-4ba7-abb4-d818ac2c9c3d-1738655392727.png"><img src="https://d2xo500swnpgl1.cloudfront.net/uploads/customersuccessmeetup/some-file-c3bd30fa-e9f2-49df-9adf-08940cf1a5ed-1738655404253.png"><p><br></p>

CCO Meetup — SaaStr Annual

<p>Join us on September 30th for the ultimate Customer Success gathering! With four stages, 50+ speakers from the world’s top technology companies, and a global community of thought leaders, this one-day event is the must-attend experience for anyone in Customer Success.</p><p>Proudly hosted by the Customer Success Meetup—the world’s largest community dedicated to CS—this event is where ideas spark, connections form, and the future of Customer Success takes shape.</p><p>Don’t miss out—be part of the event of the year!</p>

NYC Customer Success Week 2025

<p><strong>Kick off the year with the first NYC CS Meetup, hosted at Monday.com and proudly presented by Planhat, OnRamp, ChurnZero and SuccessVP.</strong></p>

[Mar. 27th] Customer Success Meetup

<p><strong>Kick off the year with the first San Francisco Customer Success Meetup, hosted at Intercom and proudly presented by PlanHat and OnRamp.</strong></p><p>This event welcomes Customer Success practitioners of all kinds—from emerging professionals to seasoned leaders. This evening’s focus will be on consumption-based pricing models and how Customer Success teams must evolve to drive value in this increasingly prevalent go-to-market strategy.</p><p>Our lineup includes guest speakers from Intercom, Clay and Metronome, who will share insights and actionable strategies. Moderated by&nbsp;<u><a href="https://www.linkedin.com/in/monica-a-perez/" rel="noopener noreferrer" target="_blank">Monica Perez</a></u>, Head of Customer Success at Notion.</p><ol><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span><u><a href="https://www.linkedin.com/in/jess-bergson/" rel="noopener noreferrer" target="_blank">Jess Bergson</a></u>, Head of Customer Experience at Clay</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span><u><a href="https://www.linkedin.com/in/emma-kollek-91a455107/" rel="noopener noreferrer" target="_blank">Emma Kollek</a></u>, Head of Growth at Metronome</li><li data-list="bullet"><span class="ql-ui" contenteditable="false"></span><u><a href="https://www.linkedin.com/in/junanpang/" rel="noopener noreferrer" target="_blank">Junan Pang</a></u>, VP of Solutions &amp; Success at Intercom</li></ol><p>Come early to enjoy networking with fellow professionals (6pm - 7pm), stay for engaging content and conversation, and savor a spread of food and beverages!</p><p>We’re excited to connect with the vibrant Customer Success community in San Francisco and look forward to seeing you there! 🚀</p><div><div style="left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%;"><iframe src="https://www.youtube.com/embed/v9QZtlSMAF4?rel=0&amp;start=1738653856286" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" scrolling="no" allow="accelerometer; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share;"></iframe></div></div><p><br></p>

[Feb. 5th] San Francisco Customer Success Meetup

<p><strong>Main Event: October 3, 2024 | 8am - 5pm ETConvene (225 Liberty Street, New York, New York - <em>inside Brookfield Place, 2nd floor</em>)</strong></p><p>We're bringing the entire Customer Success world to New York City for one week with the goal of bridging online relationships into <em>real-life connections</em>, providing thought-provoking content as the backdrop for meaningful conversations and relationships. The entire week is anchored by an incredible main event on Thursday, October 3.</p><div><div style="left: 0; width: 100%; height: 0; position: relative; padding-bottom: 56.25%;"><iframe src="https://www.youtube.com/embed/v9QZtlSMAF4?rel=0&amp;start=1738738511804" style="top: 0; left: 0; width: 100%; height: 100%; position: absolute; border: 0;" allowfullscreen="" scrolling="no" allow="accelerometer; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share;"></iframe></div></div><p><br></p>

NYC Customer Success Week 2024 (Oct 1 - 4, 2024)

Customer Success Meetup

Job Title

Login to the Customer Success Meetup community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.

Events

Content